Understanding our terms and conditions
These terms outline the rights, obligations, and operational framework that govern all services JIRIX Service d.o.o provides to its clients. They cover key areas including service scope, payment conditions, liability, confidentiality, and the responsibilities of each party. By setting clear expectations from the start, these terms protect both sides and establish the foundation for a transparent, professional, and long-term working relationship.
Questions about our terms and service
Trusted IT expertise for business continuity
We deliver reliable infrastructure management and technical consulting for businesses that can't afford downtime. From routine maintenance to complex system troubleshooting, we handle the technical side so you can stay focused on what matters. Everything we do is backed by clear, straightforward service terms — no hidden fees, no surprises.
15K+
Monthly revenue managed
We manage and maintain critical IT infrastructure for business clients across Zagreb — from day-to-day system oversight to hands-on technical support when it matters most.
100%
Uptime focus
Every service agreement is built around keeping your systems stable, responsive, and running without unnecessary interruptions. That means proactive monitoring, timely maintenance, and a clear commitment to resolving issues before they affect your day-to-day operations.
1
Dedicated specialist
Direct access to experienced IT consulting and programming expertise — no account managers, no corporate layers, no unnecessary overhead. You work directly with a senior specialist who understands your systems and takes ownership of the results.
24/7
Support availability
Responsive technical support ensures your critical systems get attention when you need it most.
Terms and Conditions of Sale
These terms govern all services, IT solutions, and technical support provided by JIRIX Service d.o.o to its clients. This includes computer programming, professional IT consulting, and the management and maintenance of IT equipment and infrastructure. By engaging our services — whether through a formal agreement, purchase order, or direct request — you confirm that you have read, understood, and agreed to the rights, obligations, and conditions outlined in this document. We operate as a dedicated partner to our clients, and these terms exist to ensure clarity, protect both parties, and maintain a fair and professional working relationship from day one.
We're here to clarify and support you
Have questions about these terms or need clarification? Reach out directly. We respond to all inquiries and value open communication with our clients.